Hey there! At Shineita, we’re not just another faceless online store—we’re real people who genuinely care about your experience. Ever since our founder started this journey from a tiny home office in Longmeadow, one thing’s stayed the same: every customer email gets a personal reply. No bots, no canned responses—just real conversations.
Remember that time we completely redesigned our packaging based on a customer’s suggestion? Yeah, that happened because someone took a minute to reach out. Whether you’ve got feedback, a burning question, or just want to chat about that perfect item you’re eyeing—we’re all ears.
P.S. Our team’s small but mighty—if you call during peak hours, leave a message and we’ll get back to you before the day’s done.
Honestly? Because we read every single message. Last month, a customer wrote in saying our sizing chart was confusing—by the next morning, we’d redesigned it with her suggestions. That’s the kind of shop we run. Got a complaint? We’ll make it right. Found a bug? We’ll buy you coffee (digitally) as thanks.
I’ll let you in on a secret—when you email us, there’s a good chance it’ll land in my inbox first. I’m Jamie, and I’ve been handling customer care here since we were just selling handmade jewelry on Etsy. These days, I still hand-write thank-you notes for every order over $100. Old school? Maybe. Worth it? Absolutely.
P.S. If you’re reading this at 2am wondering about international shipping—yes, we do that! The contact form works 24/7.
$
